Access information

1. INTRODUCTION

Neighbourhood Weekender is a 2-day festival in Victoria Park, Warrington taking place on Saturday the 23rd and Sunday the 24th May 2020. There is no camping and each day this opens at 12:30 with music finishing at 22:30. The festival site has 3 stages; one main outdoor stage, one tent and a third smaller stage. Details on how to apply for personal assistant tickets can be found at point 4 below.

2. CONTACT DETAILS

For ticketing enquiries please contact your ticket seller, contact details can be found on our information page. Our main ticket sellers are Ticketmaster and SEE Tickets. Their accessible customer service teams can be contacted as below:

Ticketmaster 0800 988 4440 (Monday – Friday 9am to 6pm, Saturday 10.30am – 3.30pm)

SEE Tickets number is 0115 896 0172  (Monday – Sunday, 8am – 8pm)

You can contact the Neighbourhood weekender team by emailing [email protected]

3. BOOKABLE CARER TICKETS AND ADDITIONAL FACILITIES

We provide a 2 for 1 ticket scheme to those individuals who cannot enjoy the festival without bringing a personal assistant / carer.  There is a viewing platform at the main stage, access onto the viewing platform is via ID. Upon arrival to the viewing platform, your name will be with the security team. Due to space restrictions we can only allow yourself + personal assistant / companion onto the viewing platform at one time.

4. HOW TO APPLY

Once you have bought a ticket please complete the online form, uploading the relevant proof here

When the form has been completed, we will be in touch within 10 working days to confirm your request. Please note your free personal assistant / carer ticket may not arrive at the same time as your purchased ticket due to the orders being received separately and therefore potentially dispatched separately.

5. SITE DESCRIPTION

The festival takes place in Victoria Park, Warrington and is a fully outdoor festival, therefore some of the ground can become difficult in wet weather conditions.  The festival has three stages; a main outdoor stage, an indoor tent and a third smaller outdoor stage. The festival has one entrance which can be accessed via Knutsford Road. Food and drink are available throughout the festival.

6. TRAVEL GUIDE PARKING

There is no car parking on site. Festival car parking is located at Sir Thomas Boteler Grammar School and is accessed via wash lane; please follow festival signage. Please specify accessible parking required on your application form to ensure that we can accommodate your request.  A car parking ticket must be bought in addition to the application form request. Please note, the car park is approximately a 5-10 minute walk to the festival site.

PUBLIC TRANSPORT We would suggest taking public transport where possible. There are trains that frequently to Warrington Central and Warrington Bank Quay and public buses running to the festival site frequently.

PICK UP / DROP OFF We will be operating a pick up drop off for customers which is at Sir Thomas Boteler Grammar and can be accessed from Wash Lane, please follow festival signage and instructions from festival stewards.

7. ARRIVAL GUIDE

Entry to the festival site is via Knutsford road and is hard standing up until the entrance gate. At the gate you will find the box office for any queries and the ticket scanning lanes; this is where your ticket is swapped for your festival wristband. Following this is the search lanes before entrance into the festival. Note all customers are subject to search and all bags will be searched, we ask that you do not bring a bag with you for security reasons and to speed up your access to the festival.

Once inside the festival the ground is grass and can get muddy, dependant on the weather, although it is generally flat.

8. TOILETS

Across the festival site there are several accessible toilets, these are for use by those who have accessibility requirements as a priority however these are not locked or for exclusive use. The toilets will be patrolled by our security team who you will be able to recognise in a high visibility jacket / tabard.

9. MEDICAL SERVICES

There are several first aid tents located on the site which are open during all times of the event and available to all. These are run and managed by St Johns Ambulance. In addition, we have a welfare area which is available to all attendees and managed by Festival Welfare.

10. ACCESS TO PERFORMANCE

Unfortunately, at this stage Neighbourhood weekender does not have any captioning or audio description available.

11. ASSISTANCE DOGS

We welcome any assistance dogs to Neighbourhood weekender, please state this as part of your application.

12. STROBE LIGHTING

Due to the nature of some of the performances there may be strobe lighting used across the festival site.